Hotel stay terms & conditions

Unless otherwise stated, rooms must be cancelled or modified latest at 4pm UK time 1 day prior to arrival day to avoid a 1 night fee. All reservations must be guaranteed with a credit card. Certain offer and packages may have different cancellation policies, see dedicated offer pages for more detail.

We accept all major cards except Maestro. Debit and credit cards will be authorised for £100 per night per room at check-in in addition to the amount of your stay. Funds will be held until check-out, at which time the funds will be released and payment processed to reflect the total cost of your stay. Authorised amounts may take up to 30 days after departure to be released depending on your bank or financial institution. The hotel will not be responsible for any resulting fees or charges. If a credit/debit card is not available, cash deposits are accepted for the amount of £200 per night to cover any additional charges. Cash deposits will be refunded upon departure after your room has been checked by the duty manager.

Guests under the age of 18 must be accompanied by an adult. For young children we provide baby cots free of charge. For children over the age of 5 we have interconnecting rooms which make fabulous family pads. Let us know in advance so that our team can personally oversee arrangements and allocate rooms in accordingly.

If your rate includes breakfast this will be to the value of £25 per person in South Place Chop House. A £5 charge per order will be applied should you wish to have breakfast in your room.

We are a non-smoking hotel. Smoking is not permitted in any of the guest rooms or public areas. To cover cleaning a charge of £250 will be added to your bill payable at check-out if evidence is found to indicate smoking as accrued in the room.

All non-UK residents and UK passport holders not currently residing in the UK are required to show their passport/Identify card at check-in. Management reserves the right to refuse guests’ stay if a valid passport/identification cannot be presented.

Small pets are allowed (15kg is an approximate guideline) for a charge of £50 per stay. Pets must comply with local health legislation requirements.
All animals must be fully trained and kept on a leash at all times when in the hotel or on hotel property, unless in the guest’s room. Any disturbances, such as barking, must be avoided so that other guests are not inconvenienced. Pets must not be left unattended unless caged. If a pet-sitter or pet supplies are required arrangements can be made via Concierge.
With the exception of registered guide/assistance dogs, pets are not allowed in food and beverage outlets or the spa & gym, with the exception of the Secret Garden.
Guests are responsible for cleaning up after their pet on hotel property and in the neighbourhood. At check-in an appropriate time for Housekeeping services is to be agreed on. The hotel will provide specialised bedding, place mats with food and water bowls for dogs.
Guests are responsible for all property damages and/or personal injuries resulting from their pet. The hotel reserves the right to charge guest’s account commensurate to the cost of damages made by pets. Guests agree to indemnify and hold harmless the hotel, its owners and its operator, from all liability and damage suffered as a result of guest’s dog.