Cheerio! We'll be back soon!
Unfortunately due to the current COVID-19 situation, we have temporarily decided to close South Place Hotel until the near future, although we will be monitoring this on a daily basis in line with the government’s advice. This decision has been made to protect and support both the well-being and health of our guests and of course, our staff.
In the meantime, should you wish to stay with us in the future, please find our exclusive, flexible rates here.
For any questions or queries, please see our FAQs answered below:
What if I need to cancel or make amendments to a booking?
To cancel a flexible rate booking, please log back into your account on our website. For bookings made through a third party or travel agent, please contact your Booker directly.
For telephone booking please email us on: email@example.com with your booking reference number and a member of our team will assist you. Please note that during this time there will be a longer than usual delay in responding to emails, however we will be with you as soon as we can.
I have a prepaid booking that does not offer a cancellation option, what can I do?
We have also made some temporary amendments to our terms and conditions for existing bookings at South Place Hotel. These changes apply to any non-refundable bookings that you may wish to amend, allowing you to change your arrival date by re-booking later on in the year; up until the 27th of December 2020 inclusive.
Amendments are subject to availability and must be on a like-for-like basis. Like-for-like means the same rate type, same number of rooms and the same stay duration.
I need to amend a booking for someone else?
For guests’ security and privacy, we can only discuss bookings in the name of the person scheduled to stay with us.
I paid with a voucher, what should I do?
If you have a voucher issued by D&D, please email: Reservations@southplacehotel.com
If you have a voucher issued by another company please contact them directly for assistance.
What if I need to contact the hotel?
Despite the hotel being closed, we do have numerous team members working from home who are always on hand to help. If you have a question or query, please email Hello@southplacehotel.com and one of our team will be in contact.
I have already stayed and need an invoice sent to me?
To request an invoice, we ask that the guest contacts the hotel at Hello@southplacehotel.com and includes the following information:
- Hotel confirmation number
- Last four digits of the card used to settle the invoice
- Date of check in and departure
This will be used to confirm the details we have on file. A copy of the invoice will then be sent shortly after to the nominated email address, which was provided on registration at the hotel.
How do I stay in contact with the hotel?
We hope to reopen in the near future, but for the meantime; to stay up-to-date please sign up to our email database on the link at the bottom of this page, or see our updates on social media here.