Reservations & Payment

• A valid credit card is required to guarantee all reservations.
• All outstanding charges must be settled upon departure.
• Upon arrival, guests must present the credit card intended for payment of their stay and belong to the lead guest or a registered occupant.
• A pre-authorisation will be taken for the full cost of accommodation plus:
  • £125 per night for standard rooms
  • £250 per night for suites
• We reserve the right to refuse check-in if pre-authorisation cannot be obtained.

Check-In & Check-Out

• Check-in: From 3:00pm, unless otherwise agreed.
• Check-out: By 12:00pm (midday) on the day of departure.

Identification

• All guests must present a valid passport, driving licence, or other government-issued photo identification at check-in.
• We reserve the right to refuse check-in where valid identification or documentation cannot be provided.

International Guests

• In accordance with UK law, guests aged 16 or over arriving from outside the UK must provide a valid passport and details of their next destination.
• Records may be retained for 12 months and disclosed where legally required.

Occupancy

• Guests must not exceed the maximum occupancy permitted for the room allocated to them.
• We reserve the right to conduct occupancy checks where required.
• Occupancy is not transferable.

Guests Under 18

• Guests under 18 must be accompanied by a responsible adult throughout their stay.
• South Place Hotel reserves the right to refuse entry or accommodation to any guest under the age of 18 who is not accompanied by an adult.
• Valid photographic identification may be requested as proof of identity and age.

Rates & Service Charge

• The price of your stay, inclusive of VAT, will be the rate confirmed at the time of booking via the website, telephone, or email.
• Guests should review their booking confirmation carefully to verify all charges.
• A discretionary 7% service charge will be added to your bill and may be removed on request. This is distributed amongst hotel staff.

Cancellations

Reservations cancelled or amended after 4:00pm GMT the day before arrival will incur a cancellation fee equal to 100% of the total cost of the first night of your booking.

Minibar Charges

• Minibar charges may be applied after check-out where applicable, based on consumption and any inclusions confirmed as part of your booking.
• Charges may be processed following departure if consumption is identified after your room has been checked.

Pet Policy

• We are a dog-friendly hotel, with other pets considered on a case-by-case basis, upon request.

• The breed and weight (up to 30kg each) of the pet must be disclosed at the time of booking.

• For third-party bookings, a charge of £50 per pet per night applies.

• Pets must not be left unattended and must be kept on a lead in all public areas.
• Guests are responsible for any damage, stains or additional cleaning costs caused by their pets.
• Registered guide and assistance dogs are always welcome.
• Hotel & restaurant staff are not permitted to feed, walk, or otherwise care for pets.
• Guests must ensure that pets do not disturb other guests.

Smoking & Vaping

• South Place Hotel operates a strict non-smoking and non-vaping policy. Additional cleaning and related charges may apply where this policy is breached.

Guest Conduct & Safeguarding

• Registered guests only: Only registered guests are permitted to stay in bedrooms. Additional visitors must be declared and approved by the hotel.
• Guest behaviour: Disruptive, antisocial, unsafe or unlawful behaviour that impacts other guests, colleagues or the hotel environment will not be tolerated.
• Hotel rights: The hotel reserves the right to refuse entry, ask guests to leave or terminate a stay where necessary to protect the safety, comfort and security of guests, colleagues or the property.
• Legal compliance: Any unlawful activity or conduct that breaches UK law is strictly prohibited and may be reported to the relevant authorities.
• Damage or loss: The hotel reserves the right to recover costs for any damage caused, loss of hotel property or additional charges incurred during a stay from the guest’s payment card.

Personal Property

• South Place Hotel accepts no liability for loss of or damage to guests’ personal belongings.

• Guests are responsible for their personal belongings. In-room safes are provided for valuables.

Data Protection & Privacy

• Any personal data collected during your booking, stay or interactions with South Place Hotel will be processed securely and in accordance with applicable data protection laws.
• Your personal information may be used to manage your reservation, provide services during your stay and improve your guest experience.
• Further information on how we collect, use and protect your data is available in our Privacy Policy.

CCTV

• CCTV operates in public areas of the hotel and in certain staff areas.
• Video recordings may be made and retained for security, safety, crime prevention, and operational management purposes.

Gym, Wellness & Spa

• Access to the gym, sauna, steam room and ice bath is included with all room bookings.
• Use of all gym and fitness equipment, areas and facilities is entirely at the guest’s own risk.
• Gym induction and equipment guidance sessions are available upon request before use.
• Guests must ensure they are capable of safely using any equipment or facilities before doing so.
• Guests are responsible for their own health and safety and must consider any relevant medical conditions before using hotel facilities.
• South Place Hotel accepts no responsibility for injury, loss, or damage resulting from improper or unsafe use of equipment or facilities, including use whilst under the influence of alcohol, medication, or other substances.
• Guests may be held responsible for any loss, injury, or damage caused to themselves, other persons, or hotel property through misuse of facilities.

Spa & Fitness Cancellations

• Cancellations must be made at least 48 hours before a scheduled Yoga or Personal Training session, and at least 4 hours before a scheduled massage appointment (all times based on London, GMT).

• Cancellations made after these notice periods may incur a 100% cancellation fee.

Governing Law

• These Terms & Conditions and any stay at South Place Hotel shall be governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising in connection with these Terms & Conditions or your stay may be brought before the courts of England and Wales.

• If you reside in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings to the country within Europe in which you reside.